Privacy Policy
Last Updated: November 15, 2024
At Localewise, we take the privacy and security of your data seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our website translation services.
1. Information We Collect
1.1 Account Information
- Name and contact information
- Billing information and payment details
- Account credentials
- Company information (if applicable)
1.2 Website Content
- Text content submitted for translation
- Website URLs and structure
- Language preferences and settings
- Translation memory and glossaries
1.3 Usage Data
- Translation volume and patterns
- API usage statistics
- Feature usage information
- Performance metrics
2. How We Use Your Information
We use the collected information to:
- Provide and improve our translation services
- Process and maintain your translations
- Manage your account and billing
- Enhance translation quality and accuracy
- Send service updates and notifications
- Analyze and improve our services
- Comply with legal obligations
3. Data Storage and Security
We implement robust security measures to protect your data:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication
- Secure data centers and infrastructure
- Regular backups and disaster recovery procedures
4. Data Sharing and Third Parties
We may share your information with:
- Translation service providers and partners
- Cloud infrastructure providers
- Payment processors
- Analytics services
We ensure all third parties adhere to strict data protection standards and only process your data for specified purposes.
5. Your Data Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Opt-out of certain data processing
- Withdraw consent at any time
6. Data Retention
We retain your data for:
- Active accounts: Duration of service plus 30 days
- Cancelled accounts: 90 days after cancellation
- Translation memory: As specified in your service agreement
- Usage logs: 12 months
7. International Data Transfers
We may transfer your data internationally to provide our services. We ensure appropriate safeguards through:
- Standard contractual clauses
- Data processing agreements
- Compliance with regional data protection laws
- Selection of certified service providers
8. Cookie Policy
We use cookies for:
- Essential service functionality
- Authentication and security
- Performance monitoring
- User preferences
You can manage cookie preferences through your browser settings.
9. Updates to Privacy Policy
We may update this privacy policy to reflect:
- Service changes
- Legal requirements
- Security improvements
- User feedback
We will notify you of significant changes via email or service notifications.